Refund policy

Return Window

Customers may request a return within 30 days of receiving their order.

Return Eligibility

To be eligible for a return:

• Item must be unused and in its original condition.
• Product must be returned in its original packaging.
• Proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned:

• Used pet products.
• Personalized or customized items.
• Final sale or clearance items.
• Gift cards (if applicable).

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the product. We will arrange a replacement or issue a full refund if the claim is approved.

Return Shipping

• If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping cost.
• For all other approved returns, the customer is responsible for return shipping costs.

Refund Process

Once the returned item has been received and inspected, we will notify you of the approval status.

Approved refunds are issued to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.