Terms of service

Last updated: 10-17-2026

OVERVIEW

This website is operated by [LEGAL BUSINESS NAME], doing business as Petsories ("Petsories", "we", "us", "our"). By visiting our website or placing an order, you agree to these Terms and Conditions, our Shipping Policy, our Return & Refund Policy, and our Privacy Policy. If you do not agree, please do not use our website.

ELIGIBILITY

You must be at least 18 years old, or have the permission of a parent or legal guardian, to place an order.

PRODUCTS AND DESCRIPTIONS

We try to show our products, colors, sizes, and descriptions as accurately as possible. Colors may look different because of your screen settings, and small differences in size or appearance may occur. Please check the size chart, measurements, and product details on each product page before ordering. Our products are pet accessories. They are not medical products and are not intended to diagnose, treat, or prevent any health condition.

PRICING AND AVAILABILITY

All prices are shown in US dollars (USD). Prices and product availability may change without notice. We may correct errors in pricing or descriptions at any time. We reserve the right to refuse or cancel any order for reasons that include product availability, errors in the price or description, errors in your order, or suspected fraud or unauthorized transactions. If we cancel an order after you have paid, you will receive a full refund.

ORDERS AND PAYMENT

By placing an order, you confirm that you have the legal right to use the payment method and that the information you provide is true, correct, and complete. Your order is confirmed only after your payment is successfully authorized. Payments are processed by secure third-party payment providers. We do not store your full card details.

SHIPPING AND DELIVERY

We currently ship to addresses within the United States only. Our products are prepared and shipped by third-party fulfillment partners. Delivery times depend on where your item ships from, are shown as estimates, and are not guaranteed. Please see our Shipping Policy for full details, including peak season delays, lost packages, and incorrect addresses.

RETURNS, REPLACEMENTS, AND REFUNDS

Our Return & Refund Policy explains when we offer replacements and refunds. In summary:
- If your item arrives damaged, defective, missing, or incorrect, contact us within 14 days of delivery with your order number and photos or a short video. We will send a replacement or issue a refund, at our discretion.
- Because our products ship directly from third-party fulfillment partners, we do not accept returns or exchanges for change of mind, wrong size ordered, or personal preference.
- Please read the full Return & Refund Policy before ordering.

ORDER CANCELLATIONS

You may request a cancellation by emailing [your email] within 12 hours of placing your order. We can only cancel orders that have not yet been processed or shipped.

SAFE USE OF PRODUCTS

Please choose the correct size and follow any instructions shown on the product page. Always supervise your pet when using any product, including harnesses, car seat covers, litter boxes, litter mats, paw cleaners, and costumes. Costumes and accessories should not restrict your pet's movement, breathing, or vision, and should be removed if your pet shows discomfort or stress. Stop using any product that appears damaged. You are responsible for deciding whether a product is suitable for your pet. Our website content is general information and is not veterinary advice. Please consult a veterinarian about any health or behavior concern.

THIRD-PARTY SUPPLIERS AND LINKS

We work with third-party suppliers and fulfillment partners to prepare and ship orders. We share your name, shipping address, and contact details with them only as needed to fulfill and deliver your order. Our website may contain links to third-party websites. We do not control these websites and are not responsible for their content or practices.

INTELLECTUAL PROPERTY

All content on this website, including text, images, logos, and design, belongs to Petsories or its licensors and may not be copied, reproduced, or used without our written permission. Any other brand names or trademarks that appear belong to their respective owners.

PROHIBITED USES

You agree not to use our website: for any unlawful purpose; to submit false or misleading information; to upload or transmit viruses or harmful code; to collect or track the personal information of others; to spam, scrape, or crawl the website; or to interfere with or bypass the security of the website. We may restrict or block access for anyone who violates these Terms.

PROMOTIONS AND DISCOUNTS

Any discount code or promotion is subject to its stated terms, may not be combined with other offers unless stated, and may be changed or ended at any time.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Petsories and its owners, employees, suppliers, and partners are not liable for any indirect, incidental, special, or consequential damages, or for any injury or loss arising from your use of our website or products, including use that is not in line with the product instructions. Where the law allows us to limit liability, our total liability for any claim will not exceed the amount you paid for the product in question. Some jurisdictions do not allow certain limitations, so these limits apply only to the extent permitted by law.

DISCLAIMER

Our website and products are provided "as is" and "as available". We do not guarantee that the website will be uninterrupted, secure, or error-free, or that it will always be free of errors or harmful components.

INDEMNIFICATION

You agree to indemnify and hold harmless Petsories and its owners, employees, and partners from any claim, loss, or expense (including reasonable legal fees) arising from your breach of these Terms or your violation of any law.

PRIVACY

Your personal information is handled according to our Privacy Policy.

GOVERNING LAW

These Terms are governed by the laws of [GOVERNING LAW], without regard to conflict of law rules. If any part of these Terms is found to be unenforceable, the remaining parts stay in effect.

CHANGES TO THESE TERMS

We may update these Terms at any time. The updated version applies from the date it is posted on this page. Your continued use of our website after changes are posted means you accept the updated Terms.

CONTACT US

Petsories
[LEGAL BUSINESS NAME]
Email: [your email]
Response time: within 24-48 business hours